Returns & Refunds
You can return any item bought from Axilign within 30 days of delivery, for any reason. This page explains the conditions, the steps, who pays for what and how quickly the money comes back.
Return window
30 days from delivery
Return shipping
Paid by us for faulty or wrong items; by you when you change your mind
Refund time
3-10 business days after we receive the item
Refund method
Same method you paid with
Section · 01
Conditions
To qualify for a refund under our 30-day window, mobility and fitness products must remain in unread, factory-new condition, devoid of chalk, sweat, or surface scratches, complete with all included resistance inserts, hardware, user guides, and pristine original packaging with intact hygiene security tags.
For health preservation, hygiene control, and sanitary compliance, compression garments, skin-contact bracing straps, and personal mobility accessories whose sealed plastic wrapping or sanitary tamper-evident seals have been unsealed or broken cannot be returned.
Section · 02
How to return an item
- Submit Return Request: Contact customer support via email with the original order number and rationale for return within 30 days of confirmed delivery.
- Obtain Return Authorization: Await receipt of an official Return Merchandise Authorization (RMA) number along with specific regional hub return instructions.
- Repackage Securely: Place the item in its original factory packaging, securing all structural padding, documentation, and components to prevent movement in transit.
- Complete Inspection and Settlement: Allow 3-10 business days following warehouse intake and mechanical condition verification for the processing of the reimbursement via direct bank transfer or store credit.
Section · 03
Who pays return shipping
If the item is faulty, damaged or not what you ordered, we pay, we send a prepaid label or arrange a courier pickup. If you changed your mind, the return shipping is paid by you; we deduct nothing else.
Section · 04
Refund timing and method
The refund is issued within 3 business days after the item passes inspection. Cash-on-delivery orders are refunded by bank transfer to the account you name; bank-transfer orders go back to the same account. The bank usually posts it in 1-5 business days.
Section · 05
What happens in each case
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Correct item sent, wrong one collected | None |
| Parcel lost | Resend or full refund after courier trace | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the item price | Return shipping only |
Section · 06
Exchanges
To exchange for another size, variant or product, follow the return steps and place a new order; we refund the returned item as soon as it arrives. If the exchange is due to our mistake, the new order ships at no cost.
Section · 07
Cancelling an order
An order can be cancelled free of charge until it is dispatched. Write to [email protected] with the order number. After dispatch, the return procedure applies.
Section · 08
Questions about this policy
Write to [email protected] or call +1 (416) 654-5707 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.
- Merchant
- Axilign Equipment Ltd.
- Registered address
- 48 Great Eastern Street, Shoreditch, EC2A 3EP London, United Kingdom
- Email
- [email protected]
- Phone
- +1 (416) 654-5707
- Working hours
- Mon-Fri 09:00-18:00, Sat 10:00-16:00
- Registration
- EIN: 30-9121675
