Privacy Policy

Who is responsible

Axilign Equipment Ltd., 48 Great Eastern Street, Shoreditch, EC2A 3EP London, United Kingdom. Contact for privacy matters: [email protected].

Legal framework

Personal data is processed under the data-protection law of your country and the other rules that apply in your country. Where this policy and the law differ, the law prevails.

What we collect

When you order, we collect what is needed to deliver: name, delivery address, email, phone and the order contents. We do not collect or store card data on this site. When you browse, the site records technical data, IP address, browser, pages visited, through cookies described below.

• Customer contact and shipping details including legal name, delivery address, email address, and telephone number
• Transaction records, order logs, fulfillment history, and commercial correspondence
• Technical telemetry including internet protocol address, browser configuration, timezone, and device specifications
• Customer support inquiries, warranty verification exchanges, and delivery feedback

Why we use it

• To process and deliver orders and to handle returns.
• To answer your requests and send order updates.
• To keep the site secure and measure how it is used.
• To send offers, only if you subscribed, and you can unsubscribe from every message.

Cookies and browser data

The site stores small files in your browser. Necessary cookies keep the cart and the checkout session working and cannot be switched off. Analytics cookies tell us which pages are used, in aggregate. Marketing cookies are set only with your consent in the cookie banner. You can withdraw consent at any time in the banner or in your browser settings; see the Cookie Policy for the full list.

Who we share it with

Couriers receive the delivery details. The payment provider receives what is needed to take the payment. Hosting and analytics providers process data on our behalf under a contract. We never sell personal data.

Axilign Equipment Ltd. maintains a strict global non-sale policy: we do not sell, trade, rent, or exchange personal data, behavioral telemetry, or shipping records with third parties for commercial or marketing exploitation.

How long we keep it

Order data is kept for as long as accounting law requires, then deleted. Account data is kept until you close the account. Analytics data is kept for 14 months.

Your rights

Pursuant to global data privacy standards and applicable international data protection frameworks, customers maintain the right to request access to their personal data, rectify inaccuracies, demand full account erasure, restrict processing activities, and receive their data in a structured, portable format upon formal written request to our Data Protection Officer.

Security

Axilign Equipment Ltd. does not collect, record, transmit, or store payment card data. The store conducts transactions exclusively through Cash on Delivery and direct manual bank transfers, completely removing the collection of cardholder information from our systems.

Questions about this policy

Write to [email protected] or call +1 (416) 654-5707 during Mon-Fri 09:00-18:00, Sat 10:00-16:00. We answer every request within one business day.

Merchant

Axilign Equipment Ltd.

Registered address

48 Great Eastern Street, Shoreditch, EC2A 3EP London, United Kingdom

Email

[email protected]

Phone

+1 (416) 654-5707

Working hours

Mon-Fri 09:00-18:00, Sat 10:00-16:00

Registration

EIN: 30-9121675